Region set to implement program that aids people living with hidden disabilities
Posted May 4, 2026 10:57:49 AM.
Last Updated May 4, 2026 10:57:54 AM.
The Region of Waterloo is set to implement plans that would aid folks with hidden disabilities in accessing regional services like libraries, museums, and more.
The Hidden Disabilities Sunflower Program is recognized across the globe, and helps people self-identify their disabilities in public settings in order to receive services.
For example, if someone with a hearing disability wanted to use the program, they would wear a sunflower-clad lanyard explaining their disability to let the person in front of them know that they may need additional care or understanding in receiving service.
The Region of Waterloo has plans to roll out this program in June at local libraries, museums, and at the Region of Waterloo International Airport.
In March, City of Cambridge council decided to hold off on adopting this program for a few reasons, but most notably because of the perceived cost. At that time, city staff believed that it would cost upwards of $20,000 to implement.
Regional staff indicate that the program would cost $3,600 annually to operate the program.
“The Sunflower Program does not imply priority access to services for people with hidden disabilities and it does not require staff to do more than their regularly assigned duties,” reads the report from staff. “Rather, it is a tool to support residents and staff with opening a conversation and identifying options for providing good service experiences.”
The second phase of this program at the Region of Waterloo will include an expansion into Grand River Transit Services.
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