Heat wave leads to increased calls to paramedics
Posted Jul 3, 2026 03:08:44 PM.
Last Updated Jul 3, 2026 03:45:50 PM.
It stands to reason that calls to 911 would go up during an extended heat event.
That is exactly the scenario that has played out over the last several days for Region of Waterloo Paramedic Services.
In fact, since the heat wave began, local paramedics have seen a 14 to 14.5 per cent increase in calls as compared to the same period last year.
That’s according to the Chief of the Region’s Paramedic Services, John Riches.
He told 570 NewsRadio within that increase, there has been a jump in particular calls.
“The elderly with breathing problems and symptoms and increased calls for the unhoused population for wellness checks”
He said they’re seeing more calls from concerned citizens who may have seen someone who might be suffering from the heat.
“For people who are concerned, look for signs of life. Is the person moving around? Are they talking? Are their eyes open? Things like that. And then also look for things like, are they in the shade? What are other things that you can see that tell you they might be safe.”
Riches pointed out that when you call 911, you will be asked very detailed questions that help determine the severity of the call. A new dispatch system helps prioritize calls so the most emergent are addressed first.
He said, if you think someone is in danger, don’t worry about tying up emergency resources, call 911.
“If people are concerned about a family member or a stranger, of course we support that people are calling 911, with the best of intentions. We want to make sure that people aren’t unnecessarily calling us, of course, but recognize it’s not a perfect system.”
When it comes to staffing, Riches said they stick to the regular staffing levels, regardless of a heat event or not. He said the way the schedule is laid out, they are best staffed during the hottest parts of the day anyway.
Riches points out that the best way to avoid having to call 911 is to simply take care of yourself.
“Make sure you stay hydrated. Make sure you stay in the shade if you can. Make sure you’re using a lot of sunscreen and wearing appropriate layers to protect your skin and yourself from this heat. And just taking care of yourself, making sure you’re eating well. All those things are very important.”
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