Shaw to close customer service centres in Edmonton, Calgary, downsize in B.C.
Posted Feb 11, 2015 03:53:51 PM.
This article is more than 5 years old.
EDMONTON – Shaw Communications Inc. is hanging up its Alberta customer service centres in a decision that will affect 1,600 employees, including some in British Columbia.
Shaw (TSX:SJR.B) says it will close its centre in Edmonton in June and its Calgary centre in January 2016.
The Calgary-based company says it will also close part of its Kelowna, B.C., operation in June.
Shaw says the 1,600 workers, who help people with Internet, Wi-Fi, digital phone and video services, will be offered jobs at some of its other customer care centres in other cities.
Chris Kucharski, a Shaw vice-president, says the closures are part of a plan to expand customer service centres in Victoria, Vancouver, Winnipeg and Montreal.
He says workers in Alberta and Kelowna will be offered a choice of money to help them move, new jobs at their current location or severance.
