Moneris says ‘intermittent processing issues’ resolved, apologizes for inconvenience

Canadians getting in some last-minute shopping are facing some troubles at the checkout counter. Moneris is warning shoppers that it is currently experiencing intermittent issues with processing payments. A customer makes a purchase at a Canada Post office in Toronto on Thursday, December 28, 2017.THE CANADIAN PRESS/Christopher Katsarov CKL

By The Canadian Press

Posted Dec 22, 2023 04:53:46 PM.

Last Updated Dec 22, 2023 04:56:07 PM.

TORONTO — Canadians getting in some last-minute Christmas shopping faced some troubles at the checkout counter.

Payments processing company Moneris says it experienced intermittent issues that caused a “service degradation.” 

The Toronto-based technology company says the issue has been resolved but merchants will continue to experience some slowness as systems catchup.

The company apologized for the disruption and added that things should return to normal shortly.

Service disruption tracker Downdetector showed people started reporting problems with payments services like Interac, Visa and RBC around 2:30 p.m. EST.

Moneris is a joint venture between Royal Bank of Canada and the Bank of Montreal. 

This report by The Canadian Press was first published Dec. 22, 2023.

Companies in this story: (TSX:RY, TSX:BMO)

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