10AM Whats Happened to Customer Service?
Posted Sep 28, 2011 08:47:19 AM.
This article is more than 5 years old.
10:00am What happened to customer service? Instead of a human teller, we make transactions through an ATM and organize our banking online. We also pay before we pump our gas and use self-serve checkout machines and bag our own groceries. Some major retailers have decided to pull out self serve checkouts because customers complained over the lack of human interaction. Guest: Mel Fruitman, Consumer Association of Canada. Question: When it comes to money, do you want to deal with a person or a machine? 10:30am A former Brantford cop who was caught on police video smoking crack cocaine and snorting oxycotin in his cruiser is fighting for job reinstatement or cash payout. He filed a complaint with the Ontario Human Rights Tribunal alleging ‘Discrimination in employment on the basis of disability’. Guest: Tom Godfrey, Reporter with Sunmedia. Question: Should this guy get his job back? Is drug addiction a disability?
