Rogers wireless service fully restored
Posted Oct 10, 2013 05:22:51 AM.
This article is more than 5 years old.
Telecom giant Rogers Communications says its wireless voice and text messaging services are fully restored after a major outage across the country.
Spokesperson Jennifer Kett says in an email that Rogers continues to investigate the root cause of the problem and apologizes to its customers.
The company’s data services did not appear to be affected by the outage.
Kett said earlier that customers with wireless carrier Fido, Rogers’ lower-priced label, were also affected.
Nadir Mohamed, President and CEO of Rogers Communications issued the following statement as well:
“I recognize this service interruption was unacceptable for our customers. We worked as quickly as possible to restore service and it was gradually restored over the course of the evening. I sincerely apologize to all of our customers for this significant inconvenience and appreciate their understanding and patience.”
Rogers plans to credit customers for one day of service. It has about ten million wireless customers across Canada.
Rogers is the parent company of 570 News.
