Quality vacuums and old-fashioned service: Think outside the big box

Kitchener-Waterloo’s oldest vacuum store

Established in 1976, Duffy’s was built on the traditional business model of selling top quality products backed by one-on-one customer service.  Owner Jamie Jeffery continues to implement these basic principles to compete against big-name retailers. “We only sell high quality products that will outlast the brands you find in the big box stores.  We have the largest stock of parts and accessories in K-W and we do all of our repairs in the shop.”

Customer service is paramount at Duffy’s. The company has provided professional vacuum sales and service for 44 years and has two highly-trained technicians in house with more than 65 years of combined expertise. “We stand behind our products and service every product we sell. We also help with installs and assist the DYIers.”  

Keeping Kitchener safe with HEPA technology

Amid the threat of the coronavirus cleanliness is top of mind. Many Kitchener-Waterloo home and business owners are in search of products to help protect their families and customers. Because Duffy’s Vacuum stocks high-quality brands with the most up-to-date technology, they can meet this demand by offering a selection of vacuums featuring HEPA filtration systems. These filters can trap and remove more than 99.95% of allergens and contaminants and are used in hospitals, laboratories and food processing facilities.  Every vacuum sold at Duffy’s Vacuum Centre features HEPA technology.

One of the best-performing portable vacuum cleaners at Duffy’s is the German-engineered Sebo line. These vacuums use S-Class filtration (Government controlled rating) that absorbs over 99.97% of particles. This degree of performance is achieved through electrostatic filtration (statically charged microfibers), a three stage, hospital-grade filtration system and a completely sealed unit that does not leak air. Comes with a 10-year labour and 5-year parts warranty. 

For those looking for a central vac system with the same degree of filtration, Jeffrey recommends Canadian-made Cyclo Vac. These units provide the convenience, maximum suction power and reliability of central vac and are equipped with HEPA filters that include an antimicrobial treatment to prevent the growth and proliferation of molds and bacteria that can cause allergies and respiratory disorders. Warranties on these units can be as high as 25 years!

Top-of-the line, Canadian and European-made vacuum cleaners and central vacs may cost a little more, but it’s an investment that pays big dividends in terms of product guarantee and service. Jeffrey explains, “For a few extra dollars you’re getting a much better quality product that you will at the big box, with a better warranty. Actually some vacuums we sold back in the 70s are still in use today.” 

Quality customized to meet your needs

When it comes to choosing the best vacuum cleaner or central vac system for your home, Jeffrey has this advice to offer home owners: “There is no one size fits all.” As with all major purchases, education is the key to making the best choice and it is important to consult the expertise of a reputable dealer that provides onsite service. For a privately-owned business like Duffy’s this unique ability to customize a system to meet a client’s specific needs is the sort of customer service that the big-name retailers just can’t match. For example: “Maybe a customer wants the Cyclo Vac system, but the nozzle isn’t the best choice for their home. We know Sebo power nozzles are the best of the best, and we can put a Sebo nozzle on a Cyclo Vac system. We’ll help you choose what’s best for your home. Our job is to educate our customers.” If you’re looking to do it yourself, we are always here to guide your project and show you what is new in the market.

To learn more call Duffy’s Vacuum at 519-741-9488.