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Police launch pilot project with new communication tool

The software automatically sends customized text messages to Waterloo Region residents who report crime
Photo courtesy of the Waterloo Regional Police Service.

Regional police are launching a new communication tool.

The software, called SPIDR Tech, automatically sends customized text messages to victims of crime or community residents who report crime, as well as surveys to measure community trust and satisfaction with the police service.

The service is one of the first in Canada to use SPIDR Tech. Pilot project testing of the tech will go into the fall, with plans for full implementation after that.

Beginning June 27, automated text messages will be sent to residents who report break and enter incidents (residential and commercial) or motor vehicle collisions on an SMS enabled device.

"Once a report is received, the person who completed the report will receive a text message with information about their report including confirmation the report was received, the occurrence number, updates on officer arrival, as well as follow-up surveys to determine level of satisfaction with the service they received." a news release explained.


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